Job Purpose
Processing customer orders, assisting with the maintenance of EDI ordering systems, understanding customers products and
documentation needs, handling customer queries, working with internal stakeholders and delivering great customer service and
providing top class after care.
Key Result Area / Principal Duties & Responsibilities
• Customer order processing in SAP
• Primary contact for key customers
• Dispatching customer orders, invoicing and after sales care
• Preparing export documentation
• Pro-actively notify customers and our sales on product availability issues
• Assist with investigation of delivery queries
• Contribute towards good service levels and supply chain efficiencies
• Onboarding new customer accounts
Health & Safety
• Ensure that Health and Safety guidelines and fire
regulations are strictly adhered to at all times
• Comply with safe working practices as defined by
BrewDog
• Complete online or face to face training as and when
required
• Take reasonable care for your own health and safety and
that of others who may be affected by acts or omissions at
work
Report any accidents, incidents or near misses as soon as
reasonably practicable
General
• Be aware of and adhere to BrewDog policies and the
Workplace Code at all times
• Take part in crew reviews throughout the year
• Cooperate with other BrewDog departments to achieve a great
experience for our customers, applicants, colleagues, and
contractors
• Attend training courses and complete online
training modules as required to meet the
requirements of the role
• Take responsibility for own personal development, seeking out
opportunities to learn new skills
• Undertake any other duties as requested which are
reasonably deemed to be within the scope of the role or
necessary for the smooth running of the business
• Apply the BrewDog charter and behaviours to every aspect of
the role at all times
• Protect and enhance the interests and reputation of BrewDog
internally and externally