Location
Las Vegas

About Us

We love great craft beer. We want everyone to be as passionate about it as we are – and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back. 

HOP STOCK | We believe in sharing our success with our crew and have a unique Hop Stock benefit for our salaried team. That means you share in our success, and if we grow strongly, we win together.

UNICORN FUND | Our BrewDog Bars now share 10% of their profits with our fantastic crew. We’re setting the bar high for the hospitality industry and giving you even more reasons to do an amazing job.

Retirement (401k): BrewDog wants to make sure you, your family, and pups are covered long-term. Safe Harbor Matching Contributions: BrewDog matches 100% of your elected deferral, up to 6% of your compensation.

4-WEEK SABBATICAL| After every 5 years here you will receive an additional 4 weeks off to spend doing whatever you want.

STAFF DISCOUNT | 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe* (*don’t put your hoody in the fridge though)

BEER TRAINING | We love beer and we want you to love beer too, so we’ll support you through the internationally-recognized Cicerone qualifications, so you can love it almost as much as we do. We’ll also pay you more for each level you pass.

AND A LOT MORE | Okay, deep breath… enhanced sick pay, healthcare, life assurance, high street retail discounts, employee assistanceprograms, enhanced family friendly policies around maternity and paternity leave, holiday days per year, pawternity leave, DE+I and crew forum groups and a “shifty” crew beer at the end of every shift.

We’re focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others’) for the environment.


About The Role

The Director of Operations will lead and oversee all aspects of our US Retail Bar estate with a focus on our largest location in Las Vegas. This role will have a strong emphasis on sales growth, customer service, people management and operational excellence. This role requires an executive-level leader who understands the Vegas market, possesses strong local connections, and can drive revenue through strategic relationships, innovative marketing campaigns, and exceptional operations.

 
Main Duties 
  1. Operational Leadership & Efficiency
    • Establish quantitative and qualitative metrics, guidelines, and standards to measure operational effectiveness and identify opportunities for improvement.
    • Plan, direct, control, and forecast budgets and cost of sales to achieve financial objectives (including P&L ownership for Sales, Wages, GP, EBITDA, Ops Profit).
    • Oversee operational processes across various venues & HQ to ensure smoother workflows and cost-effective outcomes.
    • Manage contracts and ensure transparency in safety reporting and communications to maintain a secure, compliant environment.
  2. Team Development & Management
    • Lead the General Managers within our venues and provide guidance to all staff.
    • Conduct timely and constructive performance evaluations; handle discipline and terminations in accordance with company policy.
    • Foster a positive work culture through regular meetings, clear goal-setting, and morale-building initiatives.
  1. Budget & Financial Management
    • Prepare and oversee the budget for the retail division; monitor and authorize expenditures to align with financial goals.
    • Use data-driven insights to make informed decisions on cost management, staffing, and process improvements.
  2. Market Analysis/Strategic Sales & Marketing
    • Review and analyze retail sales data, operational records, and market trends to project revenue, determine profitability, and pinpoint new opportunities.
    • Develop and implement sales strategies tailored to the individual bars/markets.
    • Collaborate with marketing teams to design targeted promotions, programs, and events that resonate with our target audience and generate revenue.
    • Stay informed on competitor activities, best practices, and emerging trends in the hospitality sector.
    • Devise and implement strategies to capture new market segments and retain existing customers.
  3. Community Presence
    • Act as an ambassador of the brand, projecting a positive image to employees, customers, industry peers, and the community.
    • Network within the local hospitality scene to enhance brand visibility and create collaborative opportunities.
    • Ensure the venue remains at the forefront of industry changes, leveraging insights from the broader Vegas hospitality market.
    • Leverage local connections to forge strategic partnerships that increase bookings, drive brand awareness, and expand our customer base.
  4. Additional Duties
    • Perform other duties as assigned by executive leadership to promote the venue’s operational success and strategic expansion.
 

About You

 
Skills / Experience
  • Education & Experience:
    • Bachelor’s degree in Business, Marketing, Hospitality, or related field
    • Significant executive or senior-level leadership experience in hospitality operations, preferably in the Las Vegas market.
    • Proven track record of driving sales growth and building high-performing teams in a fast-paced environment.
  • Skills & Competencies:
    • Strong local network and deep understanding of Las Vegas hospitality trends and market dynamics.
    • Demonstrable success in sales strategy development, relationship-building, and marketing campaign execution.
    • Excellent communication, negotiation, and interpersonal skills.
    • Strategic thinking with the ability to translate data insights into actionable strategies.
    • Proficiency in managing budgets, forecasting financial outcomes, and achieving EBITDA/Ops Profit targets.
    • Ability to adapt quickly, lead through change, and ensure brand consistency across all operations.
  • Personal Attributes:
    • Passionate about Las Vegas hospitality and guest experience.
    • Results-driven with a solutions-oriented mindset.
    • Collaborative, motivational, and able to foster a culture of continuous improvement.
    • Willing and able to travel on short notice as needed.

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