Location
London
Department
Bars

About Us

£120,00 COMPANY SHARES OVER 4 YEARS | 50% PROFIT SCHEME FOR YOU AND YOUR TEAM | PAID OVERTIME | PENSION ENHANCEMENTS UP TO 10% | TAXI HOME CONTIRBUTIONS | 4-WEEK SABBATICAL EVERY 5 YEARS | STAFF DISCOUNT | ADDITIONAL PAY FOR EACH BEER EXAM PASSED

We love great craft beer. We want everyone to be as passionate about it as we are – and our bars are at the heart of that mission. You’ll help us deliver an amazing beer and customer experience every shift so, because we expect great things from you, we give great things back. 

HOP STOCK | We believe in sharing our success with our crew and have a unique Hop Stock benefit for our salaried team. We will award approximately £30,000 in shares per year – worth around £120,000 per person based on our current valuation at the end of the period. That means you share in our success, and if we grow strongly, your stake could be worth even more. We win together.

OVERTIME | We pay overtime for any hours worked beyond your contracted hours to all salaried crew, because we know it’s right to reimburse you in full for any extra time you work for us.

PROFIT SHARE | Our BrewDog Bars now share 50% of their profits with our fantastic crew. We’re setting the bar high for the hospitality industry and giving you even more reasons to do an amazing job.

PENSION ENHANCEMENT | We increase our contributions to your pension up to 10% of your salary so together we can properly invest in your future. And, since the statutory amount all businesses pay is 3%, our decision to pay above that shows we’re taking your future seriously.

SAFE RIDE HOME | We want to make sure you get home safe after a hard shift. That’s why we contribute £5 to your pay-check to help you get home safely after midnight. This is open to all our bar crew.

4-WEEK SABBATICAL| After every 5 years here you will receive an additional 4 weeks off to spend doing whatever you want.

STAFF DISCOUNT | 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe* (*don’t put your hoody in the fridge though)

BEER TRAINING | We love beer and we want you to love beer too, so we’ll support you through the internationally-recognised Cicerone qualifications, so you can love it almost as much as we do. We’ll also pay you more for each level you pass.

AND A LOT MORE | Okay, deep breath… enhanced sick pay, healthcare, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, additional holiday days per year, pawternity leave, DE+I and crew forum groups and a “staffy” crew beer at the end of every shift.

We’re also the world’s first carbon negative beer business. We’re focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others’) for the environment.

About The Role

*** NEW OPENING *** WE ARE ON THE HUNT FOR A FLOOR MANAGER FOR THE WORLDS BIGGEST BREWDOG.

BrewDog Waterloo will be the BIGGEST BrewDog location in the world, encompassing two floors of amazing craft beer, spirits, food and entertainment in the centre of the city. This prestigious site will become a flagship for the brand from the moment those doors open. Set in the brand-new Waterloo Station, minutes from the London Eye, Houses of Parliament and other world-famous landmarks, this is going to be truly one of a kind.

This unique site is going to be a new immersive craft beer destination for London, with one of our biggest bars, brewery, stand-alone cocktail bar, coffee shop, workspaces and bowling alley… YES, we said a bowling alley!

We at BrewDog have one mission.  We want to make other people as passionate about great craft beer as we are.  Our bars are at the forefront of that mission, delivering amazing beer & customer service at all times.  And now, were looking for a talented and passionate Floor Manager to join our team. Just in case you haven’t yet hit apply already, why not read on for more about what the role entails.

As the Floor Manager youll be leading from the front – youll be the benchmark for customer service, leading by example & training others to give the best customer experience of all time. BrewDogs goal is to be the best employer ever, so part of your role will be ensuring all of your team are happy, developing themselves, reaching goals & having fun. You will be a role model for our crew to look up to ensuring our values flow throughout the site.  This role will also encompass managing the profitability of the overall business.

Youll be directly reporting to the General Manager and together leading a team of bar crew as well as working alongside other departmental managers in the kitchen, floor, coffee shop, restaurant as well as sales & events! You will help plan for and bring together a crew of passionate & confident individuals… some with vast amounts of beer knowledge, some with years of customer service experience, some fresh into the industry!

Your job is to be the glue that holds the team together & drives them to be better every single day, helping them achieve their own goals and aspirations.

 

About You

MAIN DUTIES

  • Floor Manager, leading and supporting 50 plus bar teams and a set of duty managers.
  • Plan and direct all front of house restaurant operations over 1600+ cover venue.
  • Maintain high standards of food delivery and service.
  • Enabling our crew to deliver epic customer experiences through clear communication and direction.
  • Recruiting industry leading personnel.
  • Engaging, retaining and developing the crew members. Enabling them to grow their careers within the business.
  • Creating effective schedules and quickly resolving conflicts to ensure that the venues TWO floors are evenly staffed.
  • Working closely alongside the other Managers in the business with the opening programme to ensure brand standards are a focus at all times to ensure this flagship operation hits the mark for every occasion.
  • Dealing with customer feedback and providing adequate solutions to continually better the levels of service.
  • Keeping up to date with licensing legislation and taking legal responsibility for the premises
  • Driving our culture and being an ambassador for our brand.
  • Managing contracts for both the operational efficiency and health and safety of the bars. Including financial tools, safety reporting and transparency of communications.
  • Forecasting financial budgets, ensuring all duty managers have a full understanding of how to succeed in delivering.
  • Management and responsibility key areas of the P&L, including managing Sales, Wages, GPs, EBITDA, Ops Profit with an anticipated top line of £13 million annually.
  • Agreeing and developing performance expectations, reviewing and analysing progress to meet operational targets.
  • Implementing the health and safety processes of both team and customers.
  • Working with the wider venue team to implement strategy changes and to drive new ways to engage our customers and crew.
  • Understand the wider market and ensure the brand is at the forefront of industry changes.

     

    SKILL SET

  • Previous high volume management experience.
  • You will be passionate about the customer experience, making sure every single visit a customer has at BrewDog Waterloo is truly memorable.
  • A desire in achieving results through highly engaged teams.
  • Youll be a natural trainer & love seeing the people around you learn & develop. Youll be responsible for nurturing the future talent in BrewDog and take pride in that.
  • Budgeting, forecasting and full understanding of P&L are essential to this role. 
  • Experience in new hospitality openings/launches preferable.
  • You'll be dedicated and flexible - this role within BrewDog will be both challenging and rewarding..
  • Enjoys working as part of a team and has a positive outlook.
  • As you will be acting as a BrewDog ambassador, an inherent understanding of impeccable customer service and hospitality standards is crucial.
  • Knowledge of craft beer for this role would be ideal, but a willingness to continuously acceptable! Weve got all the tools (and the beer).

Other jobs like this

Location
London
Department
Bars
Location
USA
Location
Waterloo
Department
Bars
Advertising Salary
£11.07